Refund Policy

You may return or exchange your Crystallized by Sonia creation in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them. Crystallized by Sonia will not accept any return if the creation shows signs of wear, has been used, or has been altered from its original condition in any way.

*Return or refund does not apply to jewelry whose value exceeds 500 euro

*Custom made products are non-refundable.

 Crystallized by Sonia creations purchased through the e-boutique or directly by phone through the Client Relations Center may be exchanged or returned for a refund or merchandise credit within thirty (30) days following delivery. Please allow up to fourteen (14) business days for full refund, if applicable.

Merchandise must be presented in its original packaging and accompanied by the appropriate sales receipt.

Special order, personalized, made to order creations and items that show sign of wear cannot be exchanged or returned.

All returns and exchanges are subject to the further terms and conditions set forth below.

The Customer or Gift Recipient, as the case may be, must keep a proof of return shipment and the tracking number, and Crystallized by Sonia accepts no liability in the event that such proof cannot be produced. Only merchandise received by the e-Boutique distribution center will be eligible for a refund or exchange.

Upon receiving a return, Crystallized by Sonia will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable refund or exchange.

Crystallized by Sonia products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Crystallized by Sonia box and delivery package, including all accessories and documents. Crystallized by Sonia will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.

All returns will be subject to strict Quality Control (QC) by Crystallized by Sonia to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, Crystallized by Sonia will refuse the return, and the products will be sent back to the Customer or the Gift Recipient, as applicable. If the returned product satisfies Quality Control (QC), Crystallized by Sonia will proceed with the applicable refund or exchange.